Use this form to submit:

  • a request for service (for example a pothole, missed waste collection, fallen tree, parking infraction, or other matter relating to municipal services);
  • a general inquiry, opinion or feedback, comment, or interest in a municipal program, service, or process; or,
  • a suggestion or idea to improve services, programs, or processes. 
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Click here for Infrastructure topics:
  • Drainage
  • Lawn repair
  • Road complaint
  • Road – pothole
  • Sidewalk
  • Waste collection
Or any topics relating to Infrastructure Department.
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Click here for other topics:
• Accessibility
• Billing
• Council or Committee
• Customer Service
• Dog Tags / Dog Park
• Fallen Tree/Debris on the Trail/Path
• Noise
• Parking
• Parks
• Permits
• Property Taxes
• Trail or Path
• Website Issue
• Other

If you want to make a Formal Complaint, please visit our Formal Complaints webpage.

For staff and Council members contact info, see the Contact Us page for the full list of departments.

If your issue requires immediate attention outside our office hours (8:30 a.m. to 4:30 p.m., Monday to Friday), please call 613-443-3066, extension 8, to reach an on-call Public Safety and Enforcement officer.